Trusted Property is an online real estate lead verification and connection platform. The purpose of this manual is to provide the public with an understanding of the types of information we hold and how to request access to that information in terms of the Promotion of Access to Information Act (PAIA), No. 2 of 2000.
The Information Regulator provides guidance on how to exercise your rights under PAIA. These guides are available at: https://www.justice.gov.za/inforeg/docs.html
Information Regulator Contact Details:
Trusted Property holds the following categories of records:
Company records relate to the incorporation and administration of Trusted Property and can be accessed via the Companies and Intellectual Property Commission (CIPC).
| Record Type | Availability |
|---|---|
| Company Incorporation | Automatically available from CIPC |
| Directors Names | Automatically available from CIPC |
Personnel records are records we keep about people that work for Trusted Property.
| Record Type | Availability |
|---|---|
| Personal information of employees | Not automatically available |
| Employee contracts | Not automatically available |
| Salaries of employees | Not automatically available |
| Leave records | Not automatically available |
| Performance records | Not automatically available |
Business records consist of information regarding the operation and performance of Trusted Property.
| Record Type | Availability |
|---|---|
| Financial records | Not automatically available |
| Operational records | Not automatically available |
| IT intellectual property | Not automatically available |
| Marketing records | Not automatically available |
| Product records | Not automatically available |
Customer records include information about anyone that uses our products and services.
| Record Type | Availability |
|---|---|
| Customer details | Not automatically available |
| Communications with customers | Not automatically available |
| Sales records | Not automatically available |
| Agreements and contracts | Not automatically available |
Policy records include internal and external policies used to manage business operations.
| Record Type | Availability |
|---|---|
| Internal policies and procedures | Not automatically available |
| External policies and procedures | Not automatically available |
Publications include information produced for public or internal consumption.
| Record Type | Availability |
|---|---|
| Information on our website | Automatically available |
| External newsletters/circulars | Not automatically available |
| Internal newsletters/circulars | Not automatically available |
Trusted Property holds information in accordance with applicable legislation, including but not limited to:
To request access to a record, please complete and submit the “Request for Access to Record” form available from the Information Regulator at: https://www.justice.gov.za/inforeg/docs2-f.html
Please ensure your request:
Requests will be processed within 30 calendar days. Access may be granted or refused based on PAIA provisions, including protection of privacy, commercial confidentiality, safety, and legal privilege.
Trusted Property processes personal information to:
Customers, clients, and leads;
Employees and directors;
Contractors, vendors, and suppliers;
Debtors and creditors.
Names, contact details (phone, email, addresses), and ID numbers;
Demographic details such as age and race;
Contract and financial information.
We use technical platforms that may involve cross-border data transfers. We ensure these services comply with applicable privacy laws and data processing agreements.
Personal information may be disclosed to:
The latest version of this manual will be updated as necessary and is available on our website at: https://www.trustedproperty.co.za
End of PAIA Manual