Trusted Property Privacy Policy

We respect your privacy. This summary highlights the most important points of our privacy policy. Please read the full policy carefully as it applies to you.

1. Introduction

Welcome to the Trusted Property privacy policy. We take your privacy seriously and are committed to protecting your personal information. Your trust is our most valuable asset.

Trusted Property is owned and operated by Molubi Media (Pty) Ltd.

Company registration number: 2025 / 154476 / 07

Registered address: NEWTOWN JOHANNESBURG 2113 GAUTENG

To provide our platform and services, we collect and process certain personal information about you. This policy explains how we collect, store, use, and protect personal information that identifies you or can be linked to you.

This privacy policy should be read together with our Terms & Conditions.

2. Audience

This policy applies to you if you are:

• A visitor to our website, mobile site, or applications;
• A user of our services seeking to buy or rent property;
• A real estate agency or agent using our platform and services;
• Anyone contacting us via phone, email, SMS, letters, or in person.

3. Personal Information

We collect various types of personal information, including:

• Information collected automatically when you visit our website;
• Information provided when you register or submit forms;
• Optional information you voluntarily provide.

We do not collect or process anonymous or publicly available information as personal data.

3.1 Common examples of personal information we collect:

• Your full name;
• Contact details such as phone number and email address;
• Property preferences and requirements;
• Any other information you provide to help us connect you with agents or services.

4. Acceptance

By using our website or services, you accept the terms of this privacy policy. If you do not agree, please do not use our platform or services.

You must be at least 18 years old and legally capable of entering into contracts to use our services.

You agree to provide only your own personal information or that of others with their permission.

5. Changes to this Policy

We may update this privacy policy at any time. Changes will be posted on our website. Continued use of our services after changes means you accept the updated terms.

If you disagree with changes, please stop using our platform and services.

6. Collection of Personal Information

6.1 Purposes

We collect and process your personal information to:

• Connect property seekers with trusted agents;
• Provide professional media services such as property videos, photography, and virtual tours;
• Improve our services through analytics and business planning;
• Comply with legal obligations.

6.2 Registration

When you register on our platform, we collect:

• Your name, email address, phone number;
• Password or login credentials.

We use this information to manage your account and provide relevant services.

6.3 Property Inquiry and Search

When you submit property inquiries or use our search features, we collect details such as:

• Your property preferences (location, type, price range);
• Contact information to connect you with agents.

6.4 Communications

If you contact us, we may collect your name, email, and phone number to respond to your queries.

6.5 Optional Information

You may provide additional information voluntarily, such as feedback or participation in surveys.

6.6 Cookies and Analytics

We use cookies and web analytics tools to improve your experience. These tools collect non-identifiable data about your usage patterns.

7. Disclosure of Personal Information

We may share your personal information with:

• Trusted property agents and agencies to facilitate connections;
• Service providers assisting us with platform operations, marketing, and analytics;
• Legal or regulatory authorities as required by law;
• Business partners under strict confidentiality agreements.

We do not sell your personal information to third parties.

8. Security

We use technical and organizational measures to protect your data from unauthorized access, loss, or misuse. However, no internet transmission is completely secure.

9. Accuracy and Updates

You can review and update your personal information by accessing your account or contacting us. We may ask you to verify your identity before making changes.

10. Data Retention

We retain your personal data only as long as necessary to provide our services or comply with legal requirements.

11. International Transfers

Your personal data may be stored or processed outside your country. By using our services, you consent to such transfers.

12. Your Rights

You may request access to, correction, or deletion of your personal information. We may require proof of identity before fulfilling such requests.

13. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

14. Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please contact our Information Officer at:

• Email: trustedpropertyza@gmail.com
• Phone: +27 11 000 0000

This policy was last updated in July 2025.